Conversations
AI Chat Support
Chat that answers the common questions and brings a person in, with the thread attached, when the request needs one.
Support across your site, SMS, and social. The agent uses your knowledge base, keeps the context of the conversation, and escalates anything that should not be handled alone.
What it takes on
- Replies on web, SMS, and social
- Conversations that remember the thread
- A clear handoff to a person
- Multi-language replies when your customers need them
- Connected to the answers your team already trusts
Where it fits
- Ecommerce businesses
- Software companies with customers in more than one region
- Support teams with a high volume of repeat questions
- Businesses with seasonal spikes